membership change information

CANCELLATIOns & Freeze Requests

• All cancellation and freeze requests must be submitted online through the Customer Change Request Form (See Below).

• NO VERBAL FREEZE OR CANCELLATION REQUEST IN PERSON OR BY PHONE.

• Membership status can be changed at any point after that first full month of membership.

  • Accounts must pay one full month of dues before another status change can be made.

  • For Example: You suspend your membership in January and resume for February; you cannot suspend your membership again until March

• Refunds will NOT be granted after the monthly billing takes place.

• Memberships cannot be suspended and resumed in the same calendar month.

• All members must submit this request 5 days prior to the next billing date

• Freezing a membership incurs a monthly charge of $10 which…

  • 1) maintains the current price of your membership in the event of prices changing

  • 2) prevents you from being liable for an initiation fee when restarting the membership.

  • *$10 fee is waived if due to medical reason. Please send a doctor’s note to karen@metrorock after submitting the membership change form

FAILED/OVERDUE PAYMENT:

• Declined membership payments will result in Account Hold. 

• Failed/overdue payments must be received prior to removal of Account Hold

• If a membership is canceled due to past-due membership charges, those overdue charges must be paid in full before a new membership can be initiated